Customer support
We’re here to help with purchases, Builder Coins and your games.
Help us help you faster
When you email us about a purchase, please include:
For your security, never send your full card number, passwords or verification codes. We will never ask for them.
Common questions
Purchases & Builder Coins
I paid but didn’t get my Builder Coins
Builder Coins are usually delivered instantly. Reload the page first. If they still haven’t arrived, email us with your order number and we’ll deliver them or refund you in full.
Can I get a refund?
Yes. If you haven’t spent any of a Builder Coins pack, you can ask for a refund within 14 days of purchase. If you were charged but didn’t receive your coins, we’ll refund you in full. Refunds go back to the payment method you used in Google Pay. See our refund policy.
I was charged twice
Email us with both order numbers (or the dates and amounts from your statement) and we’ll refund the duplicate charge.
What can I spend Builder Coins on?
Premium table themes, card backs and tile styles, larger word lists and extra player seats. Builder Coins can only be spent in the builder and can’t be exchanged for money.
Google Pay
The Google Pay button doesn’t appear
Google Pay works in most up-to-date browsers. Make sure you’re signed in to a Google Account with a saved card, then reload the page. If it still doesn’t appear, try Chrome or another browser and email us if the problem continues.
Does Game Forge see my card number?
No. Payments are handled by Google Pay and our payment processor. We only see the card type and last four digits (for example “Visa •••• 1234”) so we can show your receipt.
Building & sharing games
My friend’s game link doesn’t open
Ask them to copy the whole link again. Game links are long, and some chat apps cut them off.
Where are my games saved?
Your games live in the share links you create. Keep a copy of a link if you want to come back to a game later.
How do I report a game with offensive content?
Email us the game’s link and tell us what’s wrong. We review every report.
See also our Terms, Privacy policy and Refund policy.